Privacy Policy
We are strongly committed to protecting your privacy. We understand the importance of ensuring that the personal information entrusted to us is protected and respected and we therefore treat personal data in accordance with our obligations under the General Data Protection Regulation (2018).
This privacy policy sets out the basis on which any personal information we collect or be provided with will be processed by us. Please read the following carefully to understand our practices regarding your personal information and how we treat it.
In respect of providing beauty treatment services, Luxe Enhancements is the controller of your personal data in that we determine what personal data should be collected, processed, retained and shared.
As the processor, we will never collect, process, retain or share data which is not necessary for the transaction of services.
Luxe Enhancements and its employees agree to conduct their business according to the following charter:
We only hold data (e.g. personal and company information) to support the business service that we provide to our clients.
All information collected about you via our website is the sole property of Luxe Enhancements and it will not be shared, sold, or released to any other entity without your consent, except where it is required by law and/or legal processes.
Your details will be added to the Luxe Enhancements database in order to process any quotations, bookings, fulfil our contractual obligations, and keep you up to date with relevant changes to our products and services.
We will respond promptyly to questions about the accuracy of information we hold and process for our clients.
We will monitor privacy issues on an on-going basis to ensure that any changes in legislation or industry standards regarding privacy issues are reflected in our Privacy Policy and understood by our employees.
We will maintain strict data security systems that ensure specific individual information will not be made available to any unauthorised person.
Information we collect about you
Information you give to us. This refers to information collected as part of your communications with Luxe Enhancements such as, by phone, email, social media channels, our website, face to face meetings or submission of online or hard copy forms.
Requests for quotations/bookings for beauty treatments. This information can include name, email, postal address, telephone (landline and mobile), bank account and credit/debit card details.
Information we collect automatically With regards to each of your visits to our website, we will collect the following information:
Information that does not identify you: this includes analytical information about your visits to the website; your IP address, geographical location, browser type and version, operating system, source of referral, how long your visit is and which pages you look at.
Why we collect this information
The information that we collect helps to:-
Improve our services and provide a better experience for our clients.
Contact you by phone, post, or email regarding any enquiries, feedback, comments or complaints.
Fulfil our contractual obligations to our clients, legal obligations and legitimate business interests.
Who we share your data with
Your personal data is never sold or made available to a third party.
There may also be circumstances where we are under a duty to disclose your personal information or share your personal information in order to comply with any legal or regulatory requirement, obligation or request. This includes the Police for the prevention or investigation of a crime or our Insurers, legal advisors or other third parties who need access to it in the context of managing, investigating or defending claims or complaints.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your Information
We cannot guarantee that the information you send us over the internet is secure, but once we receive it, we will take all reasonable steps to protect the information you supply to us. Luxe Enhancements will not transfer your data outside of the European Economic Area. Backups of electronically stored data are taken regularly, with strong encryption used to protect all files.
Luxe Enhancements maintains its statutory rights to hold data for as long as is required for legitimate purposes and legal regulations.
How can I see what information you have on me?
You have the right to get a copy of the information that is held, collected, stored and used about you, at any time. This is called a Subject Access Request. In most cases you will not be charged for making a request. However, Luxe Enhancements can refuse or charge for requests that are manifestly unfounded or excessive.
By law you have the following rights:-
The right to be informed – you can make a request regarding the data Luxe Enhancements collect, store and use about you.
The right of access – you have the right to know exactly what information is held about you and how it is processed.
The right of rectification – you are entitled to have personal data rectified if it is inaccurate or incomplete or to notify us of any changes to your circumstances i.e.: address, contact details, email address etc. to ensure accurate records are maintained.
The right to erasure – also known as ‘the right to be forgotten’, this refers to an individual’s right to having their personal data removed subject to legitimate or legal requirements.
The right to restrict processing – your right to block or suppress processing of your personal data.
The right to data portability – allows you to retain and reuse your personal data for your own purpose.
The right to object – in certain circumstances, you are entitled to object to your personal data being used.
Rights of automated decision making and profiling – safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention.
Right to object where processing is based on public interests or legitimate interests or for direct marketing’.
If you want to access any of these rights, email yourdata@luxeenhance.com or write to Luxe Enhacements at the address in our Contact page. We will then take your initial contact details and send an appropriate followup response with additional clarifying questions.
Luxe Enhancements may contact the Data Subject to be sure we have enough information to be sure of the requester’s identity and ask further questions to ensure we have all the information from the requester to find what they want.
Right to Complain
If you are in any way unsatisfied with the original decision of a Subject Access Request you have the right to complain. Complaints should be sent to use using the address on our Contact page.
You also have the right to take any complaint you may have to your Supervisory Authority. For the UK, this is the Information Commissioner’s Office (ICO). You can register a complaint here https://ico.org.uk/make-a-complaint/ Public